We inform you below in accordance with the legal requirements of data protection law (in particular BDSG n.F. and the European General Data Protection Regulation 'GDPR') about the type, scope and purpose of the processing of personal data by our company. This privacy policy also applies to our websites and social media profiles. Regarding the definition of terms such as “personal data” or “processing”, we refer to Art. 4 GDPR.
Name and contact details of those responsible
Our responsible person (hereinafter “responsible person”) within the meaning of Art. 4 para. 7 GDPR is:
Johanna Welsch
Jahnallee 13
53173 Bonn
+49 1573 423 1933
Info(at)shantitreks.com
Types of data, purposes of processing and categories of data subjects
Below we provide information about the type, scope and purpose of the collection, processing and use of personal data.
- Types of data we process
Usage data (access times, websites visited, etc.), inventory data (name, address, etc.), contact data (telephone number, email, fax, etc.), payment data (bank details, account details, payment history, etc.), contract data (subject of the contract, term etc.), communication data (IP address etc.),
- Purposes of processing according to Art. 13 Para. 1 c) GDPR
Processing contracts, fulfilling contractual obligations, customer service and customer care, handling contact requests, providing websites with functions and content,
- Categories of data subjects according to Art. 13 Para. 1 e) GDPR
Visitors, users of the website, customers and interested parties. The people affected are collectively referred to as “users”.
Legal basis for processing personal data
Below we inform you about the legal basis for processing personal data:
1 If we have obtained your consent for the processing of personal data, Art. 6 Paragraph 1 Sentence 1 Letter a) GDPR is the legal basis.
2 If the processing is necessary to fulfill a contract or to carry out pre-contractual measures at your request, Art. 6 Para. 1 Sentence 1 Letter b) GDPR is the legal basis.
3 If the processing is necessary to fulfill a legal obligation to which we are subject (e.g. legal retention obligations), Art. 6 Para. 1 Sentence 1 Letter c) GDPR is the legal basis.
4 If the processing is necessary to protect the vital interests of the data subject or another natural person, Art. 6 Para. 1 Sentence 1 Letter d) GDPR is the legal basis.
5 If the processing is necessary to protect our or a third party's legitimate interests and your interests or fundamental rights and freedoms do not outweigh this, Art. 6 Para. 1 Sentence 1 Letter f) GDPR is the legal basis.
Transfer of personal data to third parties and processors
As a general rule, we do not pass on any data to third parties without your consent. If this is the case, then the transfer takes place on the basis of the aforementioned legal bases, e.g. when transferring data to online payment providers to fulfill the contract or due to a court order or due to a legal obligation to release the data for the purpose of criminal prosecution or to avert danger or to enforce intellectual property rights.
We also use processors (external service providers, e.g. for web hosting of our websites and databases) to process your data. If data is passed on to the processor as part of an order processing agreement, this is always done in accordance with Art. 28 GDPR. We carefully select our processors, check them regularly and have been granted the right to issue instructions regarding the data. In addition, the processors must have taken appropriate technical and organizational measures and comply with the data protection regulations in accordance with the new version of the BDSG and the GDPR.
Data transfer to third countries
The adoption of the European General Data Protection Regulation (GDPR) created a uniform basis for data protection in Europe. Your data will therefore primarily be processed by companies to which GDPR applies. If the processing takes place by third-party services outside the European Union or the European Economic Area, they must meet the special requirements of Art. 44 ff. GDPR. This means that the processing takes place on the basis of special guarantees, such as the determination of a data protection level that corresponds to the EU officially recognized by the EU Commission or compliance with officially recognized special contractual obligations, the so-called “standard contractual clauses”.
If we obtain your express consent to the transfer of data to the USA due to the ineffectiveness of the so-called “Privacy Shield” in accordance with Art. 49 Paragraph 1 Sentence 1 Letter a) GDPR, we point out the risk of secret access in this regard by US authorities and the use of the data for surveillance purposes, possibly without legal recourse for EU citizens.
Deletion of data and storage period
Unless expressly stated in this data protection declaration, your personal data will be deleted or blocked as soon as the consent given to the processing is revoked by you or the purpose for storage no longer applies or the data is no longer required for the purpose, unless further Retention is necessary for evidentiary purposes or is contrary to legal retention requirements. This includes, for example, commercial law retention obligations for business letters in accordance with Section 257 Paragraph 1 of the German Commercial Code (6 years) and tax law retention obligations for receipts in accordance with Section 147 Paragraph 1 AO (10 years). When the prescribed retention period expires, your data will be blocked or deleted, unless storage is still necessary to conclude a contract or to fulfill the contract.
Existence of automated decision making
We do not use automatic decision-making or profiling.
Provision of our website and creation of log files
If you only use our website for information purposes (i.e. no registration or any other transmission of information), we only collect the personal data that your browser transmits to our server. If you choose to view our website, we collect the following data: IP address; Internet service provider of the user; date and time of retrieval; browser type; language and browser version; Content of the retrieval; time zone; Access status/HTTP status code; amount of data; Websites from which the request comes; Operating system.
This data will not be stored together with your other personal data.
This data serves the purpose of delivering our website to you in a user-friendly, functional and secure manner with functions and content as well as their optimization and statistical evaluation.
The legal basis for this is our legitimate interest in data processing in accordance with Art. 6 Para. 1 Sentence 1 Letter f) GDPR, which also lies in the above purposes.
For security reasons, we store this data in server log files for a storage period of days. After this period has expired, they will be automatically deleted unless we need them to be retained for evidence purposes in the event of attacks on the server infrastructure or other legal violations.
Processing of contracts
We process inventory data (e.g. company, title/academic degree, names and addresses as well as contact details of users, email), contract data (e.g. services used, names of contact persons) and payment data (e.g. bank details, payment history) in order to fulfill our contractual obligations (Knowing who the contractual partner is; justification, content and execution of the contract; checking the plausibility of the data) and services (e.g. contacting customer service) in accordance with Article 6 Paragraph 1 Sentence 1 Letter b) GDPR. The entries marked as mandatory in online forms are required for the conclusion of the contract.
In principle, this data will not be passed on to third parties unless it is necessary to pursue our claims (e.g. handing over to a lawyer for debt collection) or to fulfill the contract (e.g. handing over the data to payment providers) or there is a legal obligation to do so in accordance with Art 6 Paragraph 1 Sentence 1 Letter c) GDPR.
We can also process the data you provide to inform you about other interesting products from our portfolio or to send you emails with technical information.
The data will be deleted as soon as it is no longer required to achieve the purpose for which it was collected. This is the case for the inventory and contract data if the data is no longer required for the execution of the contract and no claims can be asserted from the contract because they have expired (warranty: two years / standard limitation: three years ). Due to commercial and tax law requirements, we are obliged to store your address, payment and order data for a period of ten years. However, if the contract is terminated after three years, we will restrict processing, i.e. H. Your data will only be used to comply with legal obligations.
Contact us via contact form/e-mail
When you contact us via contact form or email, your details will be processed for the purpose of processing the contact request.
The legal basis for processing the data, if you have given your consent, is Article 6 Paragraph 1 Sentence 1 Letter a) GDPR. The legal basis for the processing of data transmitted in the course of a contact request or email, letter or fax is Article 6 Paragraph 1 Sentence 1 Letter f) GDPR. The person responsible has a legitimate interest in processing and storing the data in order to be able to answer user inquiries, to preserve evidence for liability reasons and, if necessary, to be able to fulfill his legal retention obligations for business letters. If the contact is aimed at concluding a contract, the additional legal basis for the processing is Article 6 Paragraph 1 Sentence 1 Letter b) GDPR.
We may store your information and contact request in our Customer Relationship Management System (“CRM System”) or a comparable system.
The data will be deleted as soon as it is no longer required to achieve the purpose for which it was collected. For the personal data from the input mask of the contact form and those that were sent by email, this is the case when the respective conversation with you has ended. The conversation ends when it can be seen from the circumstances that the matter in question has been finally clarified. We store inquiries from users who have an account or contract with us for a period of two years after termination of the contract. In the case of legal archiving obligations, deletion takes place after their expiry: end of the commercial law (6 years) and tax law (10 years) retention obligation.
You have the option at any time to revoke your consent to the processing of personal data in accordance with Article 6 Paragraph 1 Sentence 1 Letter a) GDPR. If you contact us by email, you can object to the storage of your personal data at any time.
Social media presence
We maintain profiles on social media. When you use and access our profile in the respective network, the respective data protection information and terms of use of the respective network apply.
Data categories and description of data processing: usage data, contact data, content data, inventory data. Furthermore, user data within social networks is usually processed for market research and advertising purposes. For example, usage profiles can be created based on the usage behavior and the resulting interests of the users. The usage profiles can in turn be used, for example, to place advertisements within and outside the networks that presumably correspond to the interests of the users. For these purposes, cookies are usually stored on the users' computers, in which the usage behavior and interests of the users are stored. Furthermore, data can also be stored in the usage profiles regardless of the devices used by the users (particularly if the users are members of the respective platforms and are logged in to them). For a detailed description of the respective forms of processing and the options for objection (opt-out), we refer to the data protection declarations and information provided by the operators of the respective networks. In the case of requests for information and the assertion of the rights of those affected, we would also like to point out that these can most effectively be asserted with the providers. Only the providers have access to the users' data and can take appropriate measures and provide information directly. If you still need help, you can contact us.
Purpose of processing: Communication with users connected and registered on social networks; Information and advertising for our products, offers and services; Representation and image cultivation; Evaluation and analysis of the users and content of our social media presences.
Legal basis: The legal basis for the processing of personal data is our legitimate interest in the above purposes in accordance with Article 6 Paragraph 1 Sentence 1 Letter f) GDPR. If you have given us or the person responsible for the social network your consent to the processing of your personal data, the legal basis is Article 6 Paragraph 1 Sentence 1 Letter a) in conjunction with Article 7 GDPR.
Data transmission/recipient category: Social network.
The data protection information, information options and objection options (opt-out) of the respective networks/service providers can be found here:
Facebook – service provider: Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland); website: www.facebook.com; Data protection; Agreement on joint processing of personal data on Facebook pages (Art. 26 GDPR), data protection information for Facebook pages.
Instagram – Service provider: Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland) – Data protection declaration/opt-out; contradiction; Agreement on joint processing of personal data on Instagram pages (Art. 26 GDPR).
Rechte der betroffenen Person
Objection or revocation against the processing of your data
If the processing is based on your consent in accordance with Article 6 Paragraph 1 Sentence 1 Letter a), Article 7 GDPR, you have the right to revoke your consent at any time. This does not affect the lawfulness of the processing carried out based on consent until its revocation.
If we base the processing of your personal data on the balancing of interests in accordance with Article 6 Paragraph 1 Sentence 1 Letter f) GDPR, you can object to the processing. This is the case if the processing is not necessary to fulfill a contract with you, which is explained by us in the following description of the functions. If you exercise such an objection, we will ask you to explain the reasons why we should not process your personal data as we do. In the event of your justified objection, we will examine the situation and will either stop or adjust data processing or show you our compelling legitimate reasons on the basis of which we continue processing.
You can object to the processing of your personal data for advertising and data analysis purposes at any time. You can exercise your right to object free of charge. You can inform us about your objection to advertising using the following contact details:
Johanna Welsch
Jahnallee 13
53173 Bonn
+49 1573 423 1933
info(at)shantitreks.com
Right to information
You have the right to request confirmation from us as to whether personal data concerning you is being processed. If this is the case, you have the right to information about your personal data stored by us in accordance with Art. 15 GDPR. This includes, in particular, information about the processing purposes, the category of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the origin of your data, if it was not collected directly from you.
Right to rectification
You have the right to correct incorrect data or to complete correct data in accordance with Art. 16 GDPR.
Right to deletion
You have the right to delete your data stored by us in accordance with Art. 17 GDPR, unless statutory or contractual retention periods or other legal obligations or rights to further storage conflict with this.
Right to restriction
You have the right to request a restriction in the processing of your personal data if one of the requirements in Article 18 Paragraph 1 Letters a) to d) GDPR is met:
- If you contest the accuracy of the personal data concerning you for a period enabling the controller to verify the accuracy of the personal data;
- the processing is unlawful and you refuse the deletion of the personal data and instead request the restriction of the use of the personal data;
- the controller no longer needs the personal data for the purposes of processing, but you need them to assert, exercise or defend legal claims, or
- if you have lodged an objection to the processing in accordance with Article 21 Para. 1 GDPR and it is not yet clear whether the legitimate reasons of the controller outweigh your reasons.
Right to data portability
You have a right to data portability in accordance with Art. 20 GDPR, which means that you can receive the personal data we store about you in a structured, common and machine-readable format or request that it be transmitted to another person responsible.
Right to complain
You have the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority in particular in the Member State of your place of residence, your place of work or the place of the alleged violation.
Data security
In order to protect all personal data that is transmitted to us and to ensure that data protection regulations are complied with by us and our external service providers, we have taken appropriate technical and organizational security measures. That's why, among other things, all data between your browser and our server is transmitted encrypted via a secure SSL connection.
Status: 14.11.2023